Cancellation policy
Bookings made directly with Calafate.Host (on calafate.host or with our team) · In effect since 20/10/2026
Bookings made on Airbnb, Booking.com or other platforms follow the policy shown on that platform.
Cancellation
- Up to 15 days before arrival: 100% refund of what you paid.
- Between 14 and 7 days before arrival: 50% refund of the stay. The cleaning fee is refunded in full.
- Less than 7 days before arrival, or no-show: no refund.
- Change of mind: if you booked 15 or more days in advance, you can cancel within 48 hours of booking for a 100% refund.
Days are counted up to 3:00 pm (El Calafate time) on the arrival day.
Changing dates
- Up to 7 days before arrival you can change your dates once, free of charge, subject to availability. If the rate for the new dates is different, the difference is adjusted.
- The new dates must be within 12 months of the original booking.
Early departure
If you leave before your booked check-out date, unused nights are not refunded.
Situations beyond your control
If you cannot travel because of a serious event outside your control (for example, a flight cancelled by the airline, closed roads or a health problem, with proof), we offer you a free date change or a credit for the full amount to use within 12 months.
If we cancel
If we cannot host you because of a problem with the property, we offer you another one of the same or better category, or a 100% refund.
How to cancel and how refunds work
- Message us on WhatsApp at +54 9 2966 57-1415 or email reservas@calafate.host. The date and time of your message count.
- Refunds are made through the same payment method and in the same currency you paid (if you paid in Argentine pesos with Mercado Pago, in pesos), within 10 business days.